FAQ

Orders, delivery and payment.

How can I order?

  1. Direct message via WhatsApp to +201023391398 (English).
  2. Via online, below are the main steps:
  • Press the menu at the top right of the page and choose a category.
  • Click on the sub-category or product that you like.
  • Read the description under the photo, choose the currency and the amount.
  • After choosing to buy click on “BUY”.
  • Then, follow the instructions to complete the order.

How do I pay?

Through PayPal you can also use your credit card in total safety. The transaction is secured by PayPal, one of the most popular and safe systems for the exchange of money in the world. We chose this system in order to guarantee our customers the ultimate in simplicity, usability and security.

When will I receive my items?

We want you to have a clear idea of delivery time. Then we send you a confirmation giving a precise time as your order will be filled. However, any timing from the moment the order should never exceed two weeks. We do our best to always be fast and accurate.

Returns & Refunds

What happens if I do not like the product I ordered?

We are sure you will like it, but if it does not, you can return the product within 7 days for a full refund. The procedure is activated by email or Viber direct message. We will be at your disposal.

In case of return, the product must be in the same conditions for shipping.

Can I change my existing order?

Within 2 days of the order, simply by contacting us through our email or via WhatsApp message at +201023391398 (English).

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